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Amazon's recent announcement (September
20) that they were going to immediately start sending feedback reminders
to buyers 15 calendar days after the customer placed their orders met with
overwhelming third-party outcries on the Amazon message boards and a flood
of email.
I even got on the Amazon message board and announced that effective
immediately I would be starting an Amazon feedback ranking system for
third-party sellers to participate in. My hope was that I could get
enough people to participate to come up with meaningful statistical data
demonstrating our disapproval and present it to Amazon. It was the first
time I jumped into a hot topic on the message boards and I was met with
some healthy skepticism, cynicism, and indifference. I certainly won't be
as gung-ho to jump in to offer help like that again.
Anyway, it seems that there was enough justifiable outrage expressed by
third-party sellers that Amazon has opted to modify the duration between a
customer placing an order and when Amazon sends them a reminder to submit
seller feedback from the initial knee-jerk time of 15 calendar days to a
compromise of 21 calendar days.
Even at 21 days, third-party sellers are going to be faced with having to
deal with more negative feedback and discussions with buyers attempting to
get it removed, but it is likely to drastically reduce the quantity we
would have to deal with if they stuck to their initial 15
calendar day time period
To me, it looks like Amazon.com might have
planned on 21 calendar days all along and intentionally announced their
really stupid 15 calendar day intent so that when they threw us a bone and
capitulated to 21 calendar days it looked as though they were compromising
with us.
Or, maybe they are listening to us - at least partially.
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