Amazon Marketplace Seller Help Info  

This page last updated 09/24/06

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US Sellers

 

The direct line to Amazon.com Seller Support: 1-877-251-0696

 

The Amazon.com customer service line: 1-800-201-7575

 

Note: As of May 28 the seller telephone support hours are (7 days per week):

  4am to 8pm PST

  7am to 11pm EST

 

Email support is 24 hours per day, 7 days per week.  Go to the URL below and click on the "I have a question that's not listed above link"

 

http://www.amazon.com/sellers/contact-us

 

Canadian Sellers

 

If you are in Canada, you can call customer service at: 1-877-586-3230

 

Your other option is to email them at: sellers-cs@amazon.ca

 

Other contact information for all sellers

 

If you would like to report phishing or other email of fraudulent intent, you can do so by forwarding the entire email to: Stop-Spoofing@amazon.com

 

If you would like to submit suggestions or comments to Amazon you can email them to: seller-suggestions@amazon.com

 

If you would like to report bad buyer email addresses, buyer harassment of seller, and other related offenses, you can email them to: reports@amazon.com

 

The three primary email addresses for feedback are:

 

http://www.amazon.com/feedback                            (feedback for marketplace sales)
http://www.amazon.com/auction-feedback              (feedback for auctions)
http://www.amazon.com/zshop-feedback                (feedback for zshops)

 

This last one will likely go away soon since Amazon is doing away with zshops.


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